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Unused merchandise purchased from us may be returned for full credit or refund within 30 days of the date we shipped the item. Items must be enclosed in their original packaging. The protective plastic dip surrounding cutting edges is not considered packaging and may be removed by the customer for inspection, without voiding this return policy. A 25% restock fee may be applied depending on the item/s to return.
Returned items must include reference to the original order number and a reason for the return. Alternatively, customers may obtain a Returned Goods Authorization (RGA) number from our customer service department, and mark the package with the RGA number. Email at: [email protected]
If merchandise was paid for by credit card, the same card will be credited with amount of the refund. Credit for approved returns will be given on receipt of the returns goods. Payment made by check or money order will be refunded by company check send via U.S. mail within 1 week of receipt of approved returned goods. Returns by customers with open net 30 accounts in good standing will be credited for the amount of the return, or issued refund check sent via U.S. mail, according to their preference.
Returned items must include reference to the original order number and a reason for the return. Alternatively, customers may obtain a Returned Goods Authorization (RGA) number from our customer service department, and mark the package with the RGA number. Email at: [email protected]
If merchandise was paid for by credit card, the same card will be credited with amount of the refund. Credit for approved returns will be given on receipt of the returns goods. Payment made by check or money order will be refunded by company check send via U.S. mail within 1 week of receipt of approved returned goods. Returns by customers with open net 30 accounts in good standing will be credited for the amount of the return, or issued refund check sent via U.S. mail, according to their preference.